Customer Service

An efficient laundry guarantees maximum productivity.

Correct equipment maintenance guarantees a smooth running laundry.

Delivering impeccable, swift, and dependable assistance is second nature to us. Each day, we strive to elevate your experience through our products and services.

Your needs are our top priority, and your success drives us forward. We are attuned to every requirement and challenge, responding promptly and effectively to all inquiries.

Whether providing guidance or resolving longstanding operational issues, we stand committed to ensuring your ongoing satisfaction and success.

To offer each customer a tailored service, we have cancelled any distance of space and time. The revolutionary Computer Touch Screen IM11 with INTERNET connection and mounted on the whole range of washing machines IMESA, is our IoT.

Through IM11 we can offer all our customers an unlimited set of economic and operating benefits, wi-fi technology and cloud platform. The real revolution is the complete human/machine interaction that results in a constant dialogue between the washing machines IMESA, the user, the installer and our after-sales service

Thanks to the power and convenience of the new IM11 touch screen by seven inches, and to the technological excellence of six boards assembled within one, this system manages in an integrated way safety, interfaces, motors, inverters, IOT communication with IMConnect portal, in addition to detergent pumps that each customer will supply at will with products of his choice.

IM11 allows to manage the machine remotely and, through the potential of telemetry, to control the instant consumption of energy, water, detergent and time