ImConnect
Benefits Are Just a Click Away
Manage
Update firmware, manage and customise libraries of work programs, choose images and icons, manage users and access levels to the portal.
Analyse
Access production data, check working hours per machine, quantify consumption and generate activity reports to verify inefficiencies and formulate goals.
Plan
Anticipate technical operations through smart and preventive planning of ordinary and long-term maintenance.
ACT
Access real0time alarms, know the problem and the causes, manage small anomalies remotely & reduce the costly downtime.
What are the benefits:
Technician
- The planning of maintenance operations reduces the costs and times of managing the machine fleet;
- Knowing in advance the technical problem leads to the choice of the correct solution;
- The ability to resolve small anomalies remotely, reduces transport and travel time and costs;
- Sharing the machine status allows you to request the help of IMESA if necessary;
- The opportunity to have all the machine firmware updates through the portal and be able to install them remotely;
- The ability to create specific libraries programs by sector, customize the screensaver of the machine, record useful contacts;
- The ability to manage and monitor the supply of detergent products;
- The availability of a complete audio-guide of operating instructions dedicated to machines in self-service mode.
What are the benefits:
End User
- Routine maintenance planning prevents costly “downtime” and emergency calls
- Have a professional guide who, based on the specific activity, recommends the correct use of the machine and the right setting of the programs;
- The machine’s online connection overcomes language barriers between operator and service;
- The ability to create your own program library, customize your machine’s screensaver with dedicated images and record useful contacts;
- Check hourly/daily/weekly etc. productivity through the data collected and processed in the statistics section
F.A.Q.
Frequently Asked
How do I access ImConnect?
Enjoying IMConnect is very simple! Request your custom user access and you’re done. Are you a distributor?
Create profiles of your customers, register your machines and in a few steps you will benefit from all the IMConnect services.
Where can I register?
Register to the portal during the machine installation. It allows you to store and process the data from the first cylce on and for its entire life. (See General Warranty Conditions at Price List for activation warranty).
How can i use ImConnect?
IMConnect works like a website and is accessible from any digital device. Some information is also available from the Laundry for You app available on Android
Which IMESA models can be registered on ImConnect?
All washing machines and ES Smart line dryers can be registered on IMConnect.
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